Returns by mail We want you to love what you ordered, but if something isn't right, let us know. We'll send you another color, a new size, new scent or an entirely different style. We do not offer cash refunds, only product exchange options.
Please return product to the address below and include a copy of your order or packing slip inside the package. Exchanges and returns must be postmarked within (14) days from the date of the shipment from our warehouse.
All Fired Up Candle Company & Jane Wayne Gear ATTN: Returns & Exchanges 1025 Meridian Drive Sneads Ferry, NC 28460 1-800-669-4303
Cancellation If you'd like to cancel or change your order, please call 1-800-669-4303 as soon as possible. We'll do everything we can to accommodate your request. But please bear in mind that our order-fulfillment and shipping systems are designed to get orders on the way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process.
Tax Exempt Purchases If you are making a purchase for a tax-exempt organization or are an individual that qualifies for a tax exemption, please contact our Customer Service team at 1-800-669-4303. To ensure compliance with state and local tax laws, all requested forms and information must be received and verified by our Customer Service team before a purchase can be placed without tax.